Customer Management
Link complaints, consumption, service requests, and customer locations to network operations to improve response times and accountability.
What You Can Do
Customer Management Connected to the Network
Customer Management connects service delivery to what is happening in the network. When customers report low pressure, outages, or quality issues, teams can quickly correlate complaints with telemetry, incidents, and asset conditions—reducing resolution time, improving communication, and strengthening service performance.
Key Capabilities
- Customer profiles and service connections
- Complaint and incident tracking with geolocation and categorization
- Service request workflows (assign, track, close, verify)
- Consumption and demand insights (by zone, meter, category)
- Customer communication hooks (templates, status updates where integrated)
Typical Workflows
- Complaint logged → auto-tags zone and nearest assets.
- Correlate with pressure/flow trends → confirm network issue.
- Create service task → assign team → track updates.
- Close with evidence → generate service performance metrics.